ORDER ON REQUEST: These items are considered a special order. Most of the time we will drop ship them directly from the supplier so there is no delay. Sometimes we will order them from our supplier and ship as soon as they are available in stock. Sometimes there will be a 1-3 day delay on these items. Please Contact Us if you have any questions about a particular item.

BUY BACK POLICY: Any phone purchased from Negri Electronics qualifies for our "Buy Back Policy". If you have an interest in selling or trading in your phone for a new phone from our store, please email us for shipping instructions so we can provide you with an accurate trade in or cash value for your phone. Other phones may also qualify for the "Buy Back Policy", even if the phone was not originally purchased from Negri Electronics.

RETURN POLICY: If you are unhappy with your purchase, you may return the unopened item within 7 days for a refund, minus a 5% restocking fee (excludes "open box" items). If you choose to "Refuse Delivery" of your item there were be a $25.00 refusal fee instead of a 5% restock fee. All opened/unused items are subject to a restocking fee of up to 15%; used items are subject to a 15%-45% restocking fee based on usage, condition, accessories, and packaging (also applies to returned "open box" items).

After 7 days, all returns are subject to our "Buy Back Policy". A store credit will be issued for your trade in based on the usage of the phone, the exterior condition of the phone, the condition of the packaging, and the accessories attached or included.

If you would prefer to receive a refund (instead of a store credit), you may opt to use our "Buy Back Policy". However, the refund amount is typically less than the trade in value your item would receive.

DEFECTIVE ITEMS: A defective item may be returned (for an exact replacement) within 25 days of date of purchase. If an exact replacement is not available, you will be offered a store credit toward a future purchase, on most items. If you would prefer a refund (instead of a store credit), you may request a full refund, minus shipping charges. The exchange process typically takes 48-72 hours to complete. After 25 days you may choose to send your defective item to us and we can send this to the manufacturer for you, for repair (charges apply), or you are free to do this yourself. You will need the original invoice from us in order to have your item repaired or exchanged by the manufacturer. Warranty varies by manufacturer, but typically warranties are valid for 1 year from purchase.

REPAIRS: We now offer full repairs on iPhones and Blackberry devices. Repair takes anywhere from 3-10 weeks. Please contact us for more information about this valuable service.

OPEN BOX SPECIALS: These products are not new, but many are in first class condition; often products that have been returned opened but not used or damaged. If there is only one of each of these products available, they will be allocated on a strict "first come, first served" basis. Some of these still have the remainder of their 1 year warranty on them. Please check with the manufacturer when you receive your item. We will offer a 7 day return policy on all "Open Box" items. After 7 days the customer is responsible for the repair through the manufacturer. These terms also apply to Refurbished Items labeled with (RB) in the items title.

RMA NUMBERS: In order to expedite your return, please Contact Us and request an RMA number. We will provide you with an RMA number so that your return may be processed and tracked properly. Return shipping costs are the responsibility of the customer. Shipping costs are never refundable unless we ship an incorrect item.

PRE-RELEASE/PROTO-TYPE: Phones sold as Pre-release or Proto-Types do not qualify for our return policy, nor is any warranty expressed or implied. No Returns On these items will be accepted. They are, however, eligible for our "Buy Back" policy.

BRANDED UNLOCKED PHONES: Phones branded by ANY GSM carrier lose their warranty as soon as they are unlocked. They can be sent out for warranty by a service provider if you have an account with the service provider to which the phone was locked to. Otherwise there is no warranty associated with these devices. In these cases we recommend you purchase the CPS Warranty available on the products page.

ACCESSORIES: Due to numerous requests we have started to carry the most commonly used accessories to bundle with your device. Each accessory will be selected to fit the device that you have ordered. If this accessory is not available for your device, you will be refunded that amount when your order ships. If the accessory is not in stock at the current time, it will be shipped when it reaches our floor. If you do place an order for a device and accessory and choose a method other than Ground, and we do not have your accessory in stock in the same location as the device, we will ship your device VIA the method of shipping you chose for the order and ship your accessory Ground. We do drop ship from several locations across the globe, so please keep in mind that your accessory may not arrive the same time as your device. If you have ANY questions regarding this new policy please Click Here and we will get back to you as soon as possible.

INTERNATIONAL CUSTOMERS: YES! We do ship to Countries other than the USA. Simply order online, and choose the desired shipping method. Google checkout works for almost every country; if your country is not listed you can request a virtual invoice, which is a Google Checkout Invoice. This invoice allows us to accept payment from International Customers with shipping addresses outside of the Continental USA not available directly from the website. To request an invoice simply Click Here. Please provide us with the item(s), the quantity, the shipping address and preferred shipping method. Overnight and 2 Day Air are available almost anywhere, and FedEx Ground is also available, but to CANADA only.

RESTRICTIONS: Negri Electronics reserves the right to refuse any return, conditions apply, please email for details. We can not guarantee that all the information on the site is accurate regarding an items characteristics, specifications and item details. There are over 3000 items on the website, and mistakes are made. In these cases we recommend that you contact the items manufacture or visit their site to verify the information is correct. There have been 1 or 2 occurrences that there were pricing errors on the website. We have the right to refuse the sale if we find that there was a pricing error. If this is the case you will be offered the item at our COST. Please Contact Us for more information regarding this unique situation.

SHIPPING: The majority of our items are shipped from within the United States. However, some are shipped from overseas. Those items will be shipped 2 day air directly to you. If you choose Overnight you will be refunded the difference, if you choose Ground or Third Day, you have received a FREE SHIPPING UPGRADE. In the unfortunate occasion that you can only receive packages via USPS we will have the item shipped from our supplier to our warehouse and then re-ship this to you via USPS. Please expect a delay of 2 days in this situation. If you have any questions regarding ship times, visit the Contact Us Page and send your request, or call. Our hours are listed there as well.