Feb05

Motorola has admitted that they have committed a blunder by selling refurbished Xooms to new owners without wiping out the previous data from the set. The devices sold through woot.com between October and December 2011 contains affected devices. So far 100 out of 6200 sold devices are affected.

To make up for this blunder, Motorola will give previous owners of the affected tablets a complimentary two-year membership of Experian’s ProtectMyID Alert to mitigate any risks. This applies to those who returned their Xooms between March and October 2011. Those who bought these refurbished devices will be getting a $100 American Express gift card. All you have to do is ship the device back to Motorola (they’ll pay for it) and then they will wipe it clean for you and send it back.

Normally, it is expected that when people return any device they wipe out the data from it but some of the people don’t do that. Another important thing at company’s end is that when they resold the device it should be refurbished in factory condition. But Motorola was not able to do that. But it’s a big thing that atleast Motorola has admitted their mistake.